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Tubular Motor FAQ – Ordering, Selection, and Warranty

Tubular Motor FAQ

At Zhejiang Walter, our reliable tubular motor technology and dedicated customer service ensure that your projects run smoothly every time. From the initial inquiry to the final delivery, we’re committed to supporting you every step of the way. Our team of professionals will guide you through motor selection, specification determination, customized design, testing, and packaging. Whether you need technical assistance, product recommendations, or timely support, we prioritize your satisfaction and project success.

Ordering Tubular Motors FAQ
Selecting Tubular Motor FAQ
Warranty & After-Sales FAQ
Company & Products FAQ
  1. How to order tubular motors from Zhejiang Walter?

    Contact us via the Contact page, email, or phone. We provide OEM, bulk orders, and worldwide shipping.

  2. What details are needed to place an order?

    Provide motor model, torque, speed, tube size, quantity, and control type (remote, wall switch, or smart control).

  3. Is there a minimum order quantity (MOQ)?

    Yes, the standard MOQ is 50 units. Sample orders are available.

  4. How long is the production lead time?

    Standard production time is 25–30 days after payment and order confirmation.

  5. Can I request OEM or ODM services?

    Yes, we offer custom branding, packaging, and technical customization.

  6. Do you provide bulk order discounts?

    Yes, large orders of tubular motors may qualify for discounted pricing.

  7. How is payment handled for international orders?

    We accept T/T bank transfer, L/C, and other methods agreed upon with our sales team.

FAQ – Selecting Tubular Motor

  1. How to select the correct tubular motor?

    Consider tube diameter, torque, speed, and application. Heavy-duty shutters need high torque, light blinds need low torque.

  2. Can you help me choose the right model?

    Yes, our sales team provides professional guidance based on your project requirements.

  3. Does tube diameter affect motor selection?

    Yes. Each motor model is designed for specific tube sizes (e.g., 45mm, 59mm, 92mm). for the driving tube (e.g. 40/50/60/70mm octagonal tube, 63,85,89mm round tube) for more driving tubes please visit our accessories page to select the crown and drive wheel you want.

  4. How do I calculate the required torque?

    To calculate the required torque for a tubular motor, consider the weight of your roller shutter, blind, awning, or pergola and the diameter of the tube. Choose a motor with torque slightly higher than needed to ensure smooth and reliable operation. please check the button of this page:

  5. What speed should I select for my motor?

    For roller shutters, 9,12,15, 17RPM is common. For awnings or pergolas, 12–15 RPM ensures smooth operation.

  6. Can one motor be used for multiple applications?

    Not always. Light-duty blinds need low torque, heavy-duty shutters or garage doors need high torque.

  7. Are there quiet tubular motor options?

    A14: Yes, our small torque motor operate at less than 45 dB, suitable for residential and office use. and also we have some ultra quiet motor for your selection.

FAQ – Warranty & After-Sales
  1. What is the warranty period?

    5 years for standard tubular motors, covering manufacturing defects.

  2. What does the warranty include?

    Defects in materials, workmanship, and motor performance. Misuse or incorrect installation is excluded.

  3. How do I claim a warranty?

    Contact Zhejiang Walter with proof of purchase and product details.

  4. Contact Zhejiang Walter with proof of purchase and product details.

    Yes, all OEM/ODM tubular motors follow the same warranty terms unless specified otherwise.

  5. Can faulty motors be repaired or replaced?

    Yes. Depending on the situation, we repair or provide a replacement unit.

  6. Do you offer technical support after purchase?

    Yes. Our engineers provide guidance for installation, troubleshooting, and motor configuration.

FAQ – Company & Products

  1. Who is Zhejiang Walter Mech Electrical Co., Ltd.?

    A leading tubular motor manufacturer in China with 22 years of experience and over 1.9 million motors produced annually.

  2. What products do you specialize in?

    Tubular motors for roller shutters, roller blinds, awnings, garage doors, and pergolas.

  3. Which countries do you export to?

    Europe, North America, South America, Middle East, Australia and Asia.

  4. Why choose Zhejiang Walter?

    TUV, SAA, CE-certified motors, OEM/ODM support, competitive prices, reliable after-sales service, and extensive experience.

  5. Do you offer custom torque and speed motors?

    Yes. We customize motors to meet specific project requirements.

  6. Are your motors CE or other certified?

    Yes, our motors are TUV, SAA, CE-certified and meet international safety standards.

  7. Do you provide installation manuals?

    Yes, all motors come with detailed installation instructions and wiring diagrams.

  8. Can your motors be integrated with smart home systems?

    Yes, some models are compatible with internet, smart switches, remote controls, and automation systems. for example Tuya, Alexa, HomeKit and etc.

  9. How are the motors packaged for shipping?

    Motors are packed in sturdy cartons with protective materials to ensure safe delivery worldwide.

  10. How do I contact your sales team for inquiries?

    Use our Contact page, email, WhatsApp or phone. Our team responds within 24 hours.

Zhejiang Walter Mech Electrical Co.,Ltd.