Tubular Motor FAQs
Tubular motor is a compact and efficient drive system widely used in roller shutters, blinds, and awnings. At Zhejiang Walter, our reliable tubular motor technology and dedicated customer service ensure that your projects run smoothly from start to finish. In this Tubular motor FAQs, we answer the most common tubular motor questions about installation, troubleshooting, and daily use. From the initial inquiry to final delivery, our professional team provides full support in motor selection, specification determination, customized design, testing, and packaging. Whether you need technical assistance, product recommendations, or timely support, we are committed to your satisfaction and project success.
Tubular Motor FAQs – Ordering
How to order tubular motors from Zhejiang Walter?
Contact us via the Contact page, email, or phone. We provide OEM, bulk orders, and worldwide shipping.
What details are needed to place an order?
Provide motor model, torque, speed, tube size, quantity, and control type (remote, wall switch, or smart control).
Is there a minimum order quantity (MOQ)?
Yes, the standard MOQ is 50 units. Sample orders are available. Customized orders may take longer.
How long is the production lead time?
Standard production time is 25–30 days after payment and order confirmation.
Can I request OEM or ODM services?
Yes. We offer OEM/ODM tubular motor manufacturing, including logo printing, packaging, and technical customization.
Do you provide bulk order discounts?
Yes, large orders of tubular motors may qualify for discounted pricing.
How is payment handled for international orders?
We accept T/T bank transfer, L/C, and other methods agreed upon with our sales team.
How do you ship tubular motors internationally?
We ship by sea, air, or express courier depending on order size and urgency. All motors are safely packed for transport.
Where do you ship from
By sea From Shanghai or Ningbo port. by air we ship from Shanghai or Hangzhou.
Can I get a sample before bulk order?
Yes. Sample orders are available to test quality and performance before mass production.
How many pcs tubular motor can you load in a 20ft container?
The number of motors per 20ft container depends on the packaging. Using master cartons, we have loaded a maximum of 9,500 pcs of 20 Nm motors in a 20ft container. Normally, we recommend 8,000 pcs for safe and efficient loading.
What speed should I select for my motor?
For roller shutters, 9,12,15, 17RPM is common. For awnings or pergolas, 12–15 RPM ensures smooth operation.
Can one motor be used for multiple applications?
Not always. Light-duty blinds need low torque, heavy-duty shutters or garage doors need high torque.
Are there quiet tubular motor options?
Yes, our small torque motor operate at less than 45 dB, suitable for residential and office use. And also we have some ultra quiet motor for your selection.
What information is required to confirm an order?
To confirm an order, we typically need tubular motor model, torque, voltage, tube size, control type, quantity, destination port, and any special requirements such as private labeling packaging.
Can I request pre-shipment inspection or testing reports?
Yes. We can provide functional testing, torque testing, and visual inspection reports before shipment upon request.
Do you support long-term supply agreements for distributors?
Yes. We support long-term cooperation agreements to ensure stable pricing, production capacity, and delivery schedules for our distributors.
What happens if I delay shipment after production is completed?
If shipment is delayed after production, storage fees or revised delivery schedules may apply. We recommend confirming shipping arrangements promptly to avoid additional costs.
Tubular Motor FAQs – Selecting
How to select the correct tubular motor?
Consider tube diameter, torque, speed, and application. Heavy-duty shutters need high torque, light blinds need low torque.
Can you help me choose the right model?
Yes, our sales team provides professional guidance based on your project requirements.
Does tube diameter affect motor selection?
Yes. Each motor model is designed for specific tube sizes (e.g., 45mm, 59mm, 92mm). for the driving tube (e.g. 40/50/60/70mm octagonal tube, 63,85,89mm round tube) for more driving tubes please visit our accessories page to select the crown and drive wheel you want.
How do I calculate the required torque?
To calculate the required torque for a tubular motor, consider the weight of your roller shutter, roller blind, awning, or pergola and the diameter of the tube. Choose a motor with torque slightly higher than needed to ensure smooth and reliable operation. please check the button of this page:
Can one motor be used for multiple applications?
Not always. Light-duty blinds need low torque, heavy-duty shutters or garage doors need high torque.
Are there quiet tubular motor options?
Yes, our small torque motor operate at less than 45 dB, suitable for residential and office use. and also we have some ultra quiet motor for your selection.
Is a higher torque tubular motor always better?
Not necessarily. Oversized tubular motors may increase cost noise level and energy consumption. Selecting the correct torque ensures optimal performance and longer motor lifespan.
How do I choose between AC and DC tubular motors?
AC motors are suitable for continuous power supply applications, while DC motors are ideal for battery-powered, solar, or smart home systems requiring low energy consumption.
Can the same motor be used for indoor and outdoor applications?
Some models are suitable for both, but outdoor use requires appropriate IP protection. Please confirm environmental conditions before selection.
Tubular Motor FAQs – Warranty & After-Sales
What is the warranty period?
5 years for standard tubular motors, covering manufacturing defects.
What does the warranty include?
Defects in materials, workmanship, and motor performance. Misuse or incorrect installation is excluded.
How do I claim a warranty?
Contact Zhejiang Walter with proof of purchase and product details. all OEM/ODM tubular motors follow the same warranty terms unless specified otherwise.
Can faulty motors be repaired or replaced?
Yes. Depending on the situation, we repair or provide a replacement unit.
Do you offer technical support after purchase?
Yes. Our engineers provide guidance for installation, troubleshooting, and motor configuration.
Do you provide replacement parts during warranty?
Yes. If a failure is confirmed under warranty, replacement parts or motors will be provided according to the agreed solution.
Tubular Motor FAQs – Company & Products
Who is Zhejiang Walter Mech Electrical Co., Ltd.?
A leading tubular motor manufacturer in China with 22 years of experience and over 1.9 million motors produced annually.
What products do you specialize in?
Tubular motors and controls for roller shutters, roller blinds, awnings, garage doors, projection screen and pergolas.
Which countries do you export to?
Europe, North America, South America, Middle East, Australia and Asia.
Why choose Zhejiang Walter?
TUV, SAA, CE-certified motors, OEM/ODM support, competitive prices, reliable after-sales service, and extensive experience.
Do you offer custom torque and speed motors?
Yes. We customize motors to meet specific project requirements.
Are your motors CE or other certified?
Yes, our motors are TUV, SAA, CE-certified and meet international safety standards.
Do you provide installation manuals?
Yes, all motors come with detailed installation instructions and wiring diagrams.
Can your motors be integrated with smart home systems?
Yes, some models are compatible with internet, smart switches, remote controls, and automation systems. for example Tuya, Alexa, HomeKit and etc.
How are the tubular motors packaged for shipping?
Tubular Motors are packed in sturdy cartons with protective materials to ensure safe delivery worldwide.
How do I contact your sales team for inquiries?
Use our Contact page, email, WhatsApp or phone. Our team responds within 24 hours.
What makes WALTER tubular motors different from others?
Our motors focus on stable performance, precise limit control, compact design, strict quality control standards and good price.
Can I visit your factory before cooperation?
Yes. Factory visits are welcome by appointment. We also support online factory tours if on-site visits are not possible.
