Our Professional Tubular Motor Service

At Walter, we provide comprehensive tubular motor services to help our partners, distributors, and end users enjoy reliable performance and long product lifespan.
From technical support to customized project solutions — we offer everything you need.

Walter Customer Service
Increase customer value is the only reason we exist.

1. Technical Consultation & Product Selection

Choosing the right motor is critical for stability and longevity.
We offer:

One-on-one technical support
Motor selection based on load, tube size, and application
Recommendations for roller blinds, shutters, awnings, screens, and pergola motors
Replacement and upgrade guidance

Our engineers ensure you always select the perfect motor for your project.

2. OEM & ODM Customization

Walter specializes in high-quality OEM & ODM services:

Private label branding
Customized cable length, color, or packaging
Tailored motor specifications (torque, RPM, noise level, battery options)
Smart home integration (Tuya, Zigbee, WiFi)

We help your brand grow with stable, well-engineered solutions.

3. Installation Guidance

We provide complete installation support:

Step-by-step manuals
Wiring diagrams
Remote control pairing instructions
Motor limit setting guidance
Safety precautions

Whether you are a new installer or an experienced technician, our guides make installation faster and safer.

4. Troubleshooting & Diagnostics

Our support team quickly identifies and resolves motor issues:

Motor not moving
Limits failing to set or drifting
Remote control not responding
Battery motor not charging
Noise or vibration problems
Smart motor WiFi / APP connection issues

Fast troubleshooting helps reduce downtime and prevent customer complaints.

5. After-Sales Service & Warranty Support

We stand behind our motors with reliable after-sales support:

Warranty replacement handling
Spare parts supply
Technical investigation reports
Regular follow-up
Distributor support

Your satisfaction is our top priority.

6. Training for Distributors & Installers

We offer professional training:

Motor technology basics
Installation & wiring skills
Smart motor setup
Common mistakes & prevention
Market application knowledge

Better training → fewer issues → higher customer satisfaction.

7. Global Shipping & Logistics Support

We assist with:

Fast production scheduling
Container loading
Sample delivery
Export documents
Certificates (CE, RoHS, EMC, LVD, etc.)

Worldwide partners trust Walter for stable and on-time supply.

Why Choose Walter

15+ years tubular motor manufacturing experience
Fully automated assembly lines
Strict quality control
Quick production time
Fast technical support
Trusted by leading global brands

We deliver certainty — every motor, every order, every customer.

Ready to Work With Us?

Email: support@hualite.cn
Website: www.hualite.cn
Address: 52 Xingzhen Road, Xincheng, Jiaxing, Zhejiang, China 314015

Zhejiang Walter Mech Electrical Co.,LTD.